What is Wish Karo?

Wish Karo is an online store for kids and infants clothing and accessories. We cater to the needs of our buyers (mothers buying for their kids) from before the kid is born upto his/her early teens.


What is the benefit of buying from Wish Karo?

Our company philosophy is pretty simple: We want to offer the best possible deal for our customers for the products that we all want to buy for our children. Our endeavor is to ensure that you get the widest possible choice of top rated products at the best possible price anywhere in India combined with best possible service and timely delivery of products at your doorstep.


Where are the offices of Wish Karo located?

Our head office is located in Bangalore. The orders are shipped from our warehouses located across India.


What products does Wish Karo sell?

We currently sell clothes and accessories for Kids and infants. But we are planning to slowly tap down into all the basic requirements of kids, infants and for gestating moms. It will include: diapers, toys etc.


What's the minimum order value required to place an order?

To place an order, a minimum order value of Rs. 249 or more is required (Excluding COD charges, Shipping charges, or value reduced after the application of coupons or any other offer).


How do I know my order has been confirmed?

After checking out during the payment process, you will get a confirmation that your payment has been processed successfully. You will also get a mail in your registered email id, along with an SMS to your registered mobile number confirming the order.


How do I check my order status?

We will ship your package within 24 hours of receiving the order. We will also mail you the name of the courier company and the tracking number of your consignment to your registered email address. You will receive an SMS about the same. In case you do not receive an email from us within 24 hours of placing an order please check your spam folder. Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company. Alternatively, you can check the same in My Account page, where the Track Shipment option gives you the current status of your order being shipped.


Is it safe to use my Credit Card Online at Wish Karo.com?

We accept VISA, MASTER, AMERICAN EXPRESS and DINERS Credit Cards issued in India and we accept Debit cards of all banks issued in India. International credit/debit card transactions are also accepted through Paypal, so now you can place orders with Wish Karo from outside India and we will ship it to your dear ones in India. All your transactions online are protected & secured by SSL (secure socket layer) technology from GoDaddy.com. It encrypts your credit card and relevant information during the entire transaction process. This encryption makes your shopping experience safe and secure.


What if an item is out of stock?

We make every effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply. We will notify you at the time of check out if the item selected is not in stock. In the rare circumstance where the order has been accepted and due to some reasons we are not able to ship, we will notify you within 24 hours and the money will be returned to you in the same mode by which the payment was made within 10 working days. Some items (which are restocked regularly) and are temporarily out of stock may appear on display with an out of stock tag. You can use the Notify Me option and we will inform you once the product is replenished and available for sale.


Are there any other hidden charges like Octroi or Entry tax?

You will get the final price during check out. Our prices are all inclusive and you need not pay anything extra.


How are the products packaged?

Each of the individual products are securely packaged in a sealed cover/box. The cover/box is sealed well ensuring a safe delivery to your doorstep.


Do you provide customer call service outside India?

Currently, we do not provide Customer call service outside India. If you are an international customer with any order or service-related queries you can reach us at - cs.wishkaro@gmail.com


Is it mandatory to register before placing an order?

Yes, it is mandatory to register before placing an order on Wish Karo. You can create an account on Wish Karo by entering and verifying your email ID and phone number. You can choose to login via Facebook/Google account to place an order on Wish Karo. It is recommended that you register with us in order to receive timely offers and also to maintain your Wishlist and account & address details.


How long will it take to receive my orders?

For all areas serviced by reputed couriers, the delivery time would be within 3 to 4 business days after dispatch (business days exclude Sundays and other holidays). However items weighing over 2 kilos may take a couple of days longer to reach. For other areas the products will be shipped through Indian Postal Service and may take 1-2 weeks depending on the location.


Can I ship different items in my order to different shipping addresses?

We can only process one shipping address per order. So, if you would like to order several items and ship them to different people, please treat these as separate orders.


Who pays for the shipping charges?

We provide Free Shipping on all Orders above or equal to Rs. 699/- (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer). For Orders below Rs. 699 (with exclusions as above), shipping charges of Rs. 50 will apply. On select pin codes and/or on select products, we may apply additional shipping costs irrespective of the order value.


What is Platform and Convenience Fee?

Wish Karo reserves the right to levy a Platform and Convenience charge on orders. Platform & Convenience fee is applied to help us continuously maintain and improve the hassle-free shopping and smooth fulfillment experience. This fee will not be subject to refund in the case of any form of item or order cancellation.


What is GST?

GST means Goods and Service Tax. It is a single indirect tax on the sale of goods and services throughout India. GST is applicable w.e.f. 1st July, 2017.


How is the GST amount calculated over and above the discounted price?

GST is calculated on the basis of rates mentioned under GST laws for each category of product, customer location and the applicable discount on the product at the time of purchase.

GST over and above the discounted price is applicable on products with a discount of 19% and above. Please refer to Terms of Use for full details. The GST collected on the discounted price is duly deposited with the respective GST Authorities having jurisdiction or adjusted as per the applicable GST Act and Rules


Will my GST amount be refunded on Order Cancellation and Returns?

Yes. GST amount collected will be returned to the customer's source method at the time of Cancellation and Returns.


What to do if GST amount on purchased products comes out to be more than the limit defined by the Govt.?

We are ready to share all details of GST for your kind perusal and would happily return your money back in case we found any excessive amount being charged due to miscalculation.


What happens if I am not available at the time of delivery?

Our delivery partners will attempt to deliver the package thrice before it is returned back to our warehouse. Please provide your mobile number in the delivery address as it will help in making a faster delivery.


What is your Replacement Policy?

To view the Replacement Policy applicable to each product, please visit the product/combo page that you wish to purchase.

The product is applicable for replacement within the specified window after the delivery of the product.


In case of replacement, the original product will be picked up. At the time of Pick up, certain products may be subjected to doorstep Quality Control Inspection. The Quality Control parameters like Same Brand, Style, Color, Size, No of pcs in the pack, Same Brand Box Packaging, Same Box packaging in No Damage condition(Resalable), No Missing accessories like laces, flower, bow, tie, etc., Security tag on garment, Used/Unused may be checked by the courier partner. If any of the parameters are not met, the Replacement request of the product may be put on hold. Please note, you can raise another Replacement request as long as the Replacement window for that product has not expired. Once the original product has been received at our Facility and the quality check has been carried out successfully, the replacement product will be shipped to you. Please note that the product should be unused, unwashed with all original tags intact and should be returned in the original packaging with a copy of the original invoice.


If the product is not eligible for a replacement after delivery due to any eligible reasons, such as that the product is out of stock, the return pickup for the product is unavailable, or any other similar reason, you may return the product within the specified window after the delivery of the product. The refund will be processed after a successful quality check of the returned product. For more details, click on Policy


What options do I have while making payment?

We accept payments by debit or credit card and also through Net Banking.

Credit Cards & Debit Cards - We accept VISA, MASTER, RUPAY, AMERICAN EXPRESS and DINERS Credit Cards issued in India and we accept Debit cards of all banks issued in India. International credit/debit card transactions are also accepted.

Net Banking - We Accept Axis Bank, Bank of Baroda (Retail & Corporate Banking), Bank Of India, Bank of Maharashtra, Canara Bank, Corporation Bank, Citibank, Deutsche Bank, Federal Bank Fed Net Banking, HDFC Bank, ICICI Bank, IDBI i Net Banking, IndusInd Bank, ING Vysya Bank Ltd., Jammu & Kashmir Bank, Karnataka Bank, Karur Vysya Bank Limited, Kotak Mahindra Bank, Lakshmi Vilas Bank, Oriental Bank Of Commerce, Punjab National Bank, The Bank Of Rajasthan, Royal Bank of Scotland, South Indian Bank, State Bank Of India, State Bank of Indore, State Bank of Hyderabad, State Bank of Travancore, Syndicate Bank, Tamilnad Mercantile Bank Ltd., Union Bank Of India, Vijaya Bank, Yes Bank

You can also pay through Cash On Delivery (C-O-D) - You can also pay through Cash On Delivery (COD). In this case you pay in Cash to the courier person while accepting the goods. COD payments would be accepted for orders with total invoice value greater than equal to Rs. 249/- and up to Rs. 10,000/-.


Cash On Delivery Charges:

  • Above or Equal to Rs.699:- COD charges may vary based on pin codes and order history*. Shipping charges are free with this order value*
  • Less than Rs.699:- COD charges may vary based on pin codes. A fixed shipping charge of Rs. 50 is applicable with this order value*


Order Value = Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer

Order History = COD charges will not be applied, if the previous orders are from Prepaid Payment Mode (Cards, UPI, Net-banking, Wallets)


Wish Karo, at its sole discretion, may choose to modify the COD charges from time to time.


What is Quality Control Inspection at doorstep?

Once you raise a Return/Exchange/Replacement request, we will ensure a quick, easy and seamless returns experience for you. Our courier partner may perform a simple quality check at your doorstep and will check certain parameters like Same Brand, Style, Color, Size, No of pcs in the pack, Same Brand Box Packaging, Same Box packaging in No Damage condition(Resalable), No Missing accessories like laces, flower, bow, tie, etc., Security tag on garment, Used/Unused. Upon acceptance of the return, your return/ Exchange/ Replacement request will be approved. If any of the parameters are not met, the return/ Exchange/ Replacement request of the product may be put on hold. Please note, you can raise another request as long as the Return/ Exchange/ Replacement window for that product has not expired.


  • Saved Cards F.A.Q.s
  1. What all information is saved on opting for save card functionality?

Credit card number, card holder name and expiry date is saved in a secured vault on opting for save card functionality.


  1. Can I delete my saved cards?

Yes, user can delete their saved card at any point of time from the checkout page. Alternatively, users can also delete the details of the saved cards from the payment details section on their My Profile page.


  1. What's the maximum number of cards that can be saved?

User can save a maximum of 10 cards.


  1. How do I save my cards?

User has to select option for "Express Pay" while making the final payment on Wish Karo. On clicking, the card details provided by the user (i.e. Card number, card holder name and expiry date) are pushed and saved in to a secure PCI DSS compliant vault.


  1. How do I make payment using saved cards?

User can view all his/her saved cards on checkout under the credit/debit cards tab. This information is protected behind login. User has to login to site in order to view the saved card details. Next step is to select one of the saved cards, provide CVV and click on make payment button to complete the transaction.


  1. Can I use a new card which is not yet saved for making payment?

Yes, our system supports payments through both new and saved cards. In case you have a new card which is already not saved with us, then you can use the same as well for making payments.


  1. Is it mandatory to save cards?

No, user can decide whether they want to save their card info or not.


  1. I am unable to view my saved cards in checkout?

The user must have a registered account with Wish Karo and must be logged in to view the saved card information on checkout.


  1. Can saved cards be used on mobile site and apps?

Yes, users saved cards are linked to the registered email id and are accessible on Wish Karo mobile site and Apps as well.


  1. Is it safe to save my cards on checkout?

Your card information is saved in a Card Vault with PayU, one of the leading PCI DSS (Payment Card Industry Data Security Standards) compliant payment service providers in India. They use world class encryption technology to securely share information between Wish Karo and PayU.


  1. What happens to saved expired cards?

User will see clear messaging in checkout against the saved expired cards. User has to ideally delete these cards and add new cards for payment processing.


  1. Whom should I contact if I had opted for save card but my card information was not saved?

Please visit our contact us page and drop your query details to our customer care team for further action.